Frequently Asked Questions


Why aren’t prices displayed on your website?

How long is a piece of string? Almost everything we do is bespoke.  We use many different materials, colours, processes and finishes.  Once we have your spec we will get back to you with a price, usually within 24 hours.

We do have some standard price lists available for items such as carrier bags, tissue paper and ribbon, as well as guide pricing on minimums – please contact our sales team who will be delighted to help and advise you.

 What is your minimum order quantity?

In most cases the MOQ is 1000 pcs.  Check each product page on this website for information on individual items.

 Can I order less than 1,000 pieces?

Of course, we love to help in any way we can. Please note, our minimum quantities are set to give the best value for money. Some elements of production are a set cost and these can create high unit costs at lower quantities. In general the overall order cost changes very little with quantities less than 1000.  We can produce special small sampling orders on request for less than 1,000 pieces.

How do I go about ordering something bespoke?

Tell us what you want, with sizings, number of colours, any finishing and your quantities.  We will then send you a quotation, once approved our design department will produce the artwork which we send to you free of charge, usually within 24 hours. For most items we make a fully finished sample which we dispatch to you to aid the decision making process for the go ahead with your bulk order.

Do you need artwork from me?

No. We only need your logo and pantone references (or any colour guide if these are not available) as well as an indication of the measurements you want us to work to. Our design department will then produce factory-ready artwork, usually within 24 hours. If you already have your own artwork, please send it and we can work from that. Preferred original artwork files are Illustrator AI, eps or pdf but our design team can also work with files from other programmes such as Photoshop, InDesign, Corel Draw and more.

How does sampling work?

When woven labels are sampled FREE OF CHARGE, you will receive approximately 4 to 6 samples for you to decide if you are happy with the finished product. We can re-sample, free of charge, a second sample if improvements are needed.

Most printed and moulded items can be sampled at the cost of the origination (printing plates, cutters and moulds).

On some of our promotional items the cost of sampling is refundable if more than 10,000 pieces are ordered.

Do I have to sample or can I go straight into production?

We strongly advise you to sample your product first, where possible, to make sure you are 100% happy with colours, materials etc.

If you go straight into production you may find yourself having to pay for something that you are not 100% happy with. This could mean a second production run to rectify the things you don’t like. This will lose you time as well as money. Sampling helps you to get the right product first time.

If your order is urgent we can get an email scan of a woven label to you within a week, and then go straight into bulk production from approval of the scan.

Please note UK production is without sampling and from approval of final artwork only.

How long does it take to get bulk to me?

It depends on which product you are ordering.  Each product page on this site will tell you how long sampling takes, as well as how long the lead times are for bulk production.  Add onto that a few days for decision making. You can see that a woven label cannot be produced overnight but we will do our utmost to help you with quick lead times. Please do allow time to perfect your all-important brand image.

 Can you help with holding stock ?

Yes. We offer a stockholding service, subject to status, for up to a maximum of 12 months. This can be very beneficial, your products always at your fingertips but without giving up valuable space at your premises. Please ask a member of our sales team for more information.

 Do you offer credit terms?

Generally, for your first couple of orders we will issue a Proforma with goods being made on confirmation of your payment by BACS or cheque. For further orders credit terms are arranged within an agreed limit.

We can offer standard credit terms of net 30 days from receipt of goods, subject to status and checks being undertaken by our accounts department.

What are your opening hours ?

Our UK office is open from Monday to Friday 8am to 6pm, though an occasional night owl may be able to help you outside of these hours!

 Can someone come and meet me to run through my requirements?

Our mobile sales team are happy to help, and meetings can be arranged at your address. You are always welcome to come and see our full product range at our showroom in Guildford , Surrey.

We also attend exhibitions with our full product stand. In 2016 we will be at the following events:

Top Drawer (Olympia, 17-19 January)

Packaging Innovations (Olympia, 14-15 September)

How can you help me with global supply?

With offices in the Far East, India, Turkey and the UK, British Tags has global experience and is ideally placed to be able to produce and supply a consistent brand around the world. Click here for a list with contact details.